April 7, 1999

By Bill Rauser

Doing business in any industry is all about building relationships — trusting relationships. Particularly, in the professional contracting business, where the employees and sub-contractors are in and out of client’s homes on a constant basis, it is imperative that both my clients and I can trust them.

With this in mind, the worst employee nightmare that any contractor has to deal with is a breech of trust. When a contractor can no longer trust a crew person, the repercussions are felt both internally and within the confines of the client-contractor relationship.

To provide our clients with quality service, we start by checking the references of all employees and sub-contractors being considered. The first question we ask, and would recommend asking, is, “Are they trustworthy?”.

It is our responsibility to build trusting relationships with all the employees and sub-contractors we hire, so this trusting relationship will carry over to the way they behave in and around clients’ homes. If we find that employees and sub-contractors cannot be trusted, the relationship is immediately severed.

It’s all a matter of trust.

Bill Rauser is president of Rauser Professional Contracting. He can be reached at 410-833-3883 or br@rauser.com.

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